If you install Team Viewer
https://www.teamviewer.com/en/download/current-version/?pid=google.tv.id_en_sn_desk_brand_teamviewerdownload_ex.s.id&gclid=CPaTgrKix84CFYeVvAodadYL-g
You don't need to buy a license as free for non commercial use and Skype https://www.skype.com/en/download-skype/skype-for-computer/ then someone can help you remotely.
If you are concerned about security and privacy of your information on your computer then install Spooky2 software, teamviewer and Skype on anther dedicated PC/Notebook.
You may find someone in the Spooky2 community willing to help you remotely and most likely for no charge.
For more details, please check the link:
http://www.spooky2.com/forums/viewtopic.php?f=83&t=5854
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