Are you using the USB cable with the donut (ferrite core)? Also, make sure you don't plug the generator into the same power outlet as the plasma machine.
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I have both the special USB cables that were provided with the central and plasma. I also have the plasma as far from the generator as possible. Everything is plugged in and the power can be seen to be on with the generators, and central. No cables are crossing each other. The Central is plugged into a separate power supply. HOWEVER, my Xm generator does not have the right PN numbers. Instead, it is a SN number. Sometimes, I manage to get the plasma to light up in a constant mode. It would never flicker. After a few minutes of it operating like that, I get a repeated GENERATOR ERROR. It also drops out one of my XM generators and seems to switch it between gen 3 and 4, depsite having labelled the generators and USB ports. I have to constantly reinstall the generators only to find that one of them will not be acknowledged and then the same problem arises. I'm running this off a laptop with Windows 10. The only reasoning I have is that my brand new XM generators have the wrong number that is required to do the job? Is there something that I am missing? Should I test the cables with the voltage pen? I kind of thought it was redundant, as the tube (both straight and phanatron...used separately and never at the same time) were able to light up for a moment.
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