This is because Spooky2 does not see your Pulse device. You must connect the Pulse device to a USB port on the computer, not a hub, before you start Spooky. If you attach it after you start Spooky, you can use the "Rescan Device" menu command in the Utils menu to find the Pulse.
To see if Spooky sees your Pulse device, look in the System tab under the "Connected Hardware" list box to see if the Spooky Pulse is detected.
For more details, please check the link: