You may be running too high of a frequency. The frequency governs when and how fast the laser LEDs turn on and off.
The light is what does most of the work when using the cold laser.
The pulse rate (frequency) is auxiliary.
Cold Laser works best with lower frequencies. If you get to too high of a frequency, the laser LEDs won't be able to fully turn on before being turned back off. It is not much different than what happens with the LEDs on the remote/boost.
Please check the frequencies in those programs. If the light is on, then something is working. If your observation is that it is not as bright, this is the most likely reason.
For more details, please check: