While trying to use the biofeedback, the pulse monitoring was functioning but I was not able to access the left side of the "biofeedback scan control panel", which remained locked in grey colour with some predesigned data.

You have to erase the channel before attempting to run a scan, because if there are frequencies present in the frequency window, this overrides the settings for the scan, and the scan will be focused on these frequencies instead on the interval you want.

For more details, please check the link:

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