The device turns on and is seen on the computer and in program. But when you select a program, it doesn't make a click noise, and it doesn't start the generator. The remote keeps off.

Do you have a spare communication board? If so, please change it and see whether it works.
Here is the video to show how to change the communication board:
https://www.youtube.com/watch?v=2LYRTddBieI

If it doesn't work and if you have more than one generator, could you swap the main boards of 2 generators, and see whether it is problem of main board or display board. Here is the video to show how to change the main board:
https://www.youtube.com/watch?v=jb2j93vTlqA

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