How do I troubleshoot an unrecognized XM Generator?

  • You could try this to troubleshoot to see where the problem may be.
    1. Try a different USB port on your computer.
    2. Try a different USB cable to the XM.
    3. Unplug the GenX and plug in the XM. Restart the spooky software to see if it recognizes that XM.
  • Usually when I have problems, it’s the USB cable.
    The easiest thing to do is shut everything down and check connections then turns on the XM then the computer > program.
    Also, try utilities upper left and hit the "Rescan”.

For more details, please check the link:
https://www.facebook.com/groups/spooky2/permalink/1871333879695173/ 

Was this article helpful?
0 out of 1 found this helpful

Comments

0 comments

Please sign in to leave a comment.

Articles in this section

See more
Our Blog
Get the latest news and updates first
Our helpline hours:
9 AM – 6PM UTC+8, Monday – Friday
Video Guides
Learn how to use Spooky2 with our short, step-by-step video guides