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How do I troubleshoot an unrecognized XM Generator?

  • You could try this to troubleshoot to see where the problem may be.
    1. Try a different USB port on your computer.
    2. Try a different USB cable to the XM.
    3. Unplug the GenX and plug in the XM. Restart the spooky software to see if it recognizes that XM.
  • Usually when I have problems, it’s the USB cable.
    The easiest thing to do is shut everything down and check connections then turns on the XM then the computer > program.
    Also, try utilities upper left and hit the "Rescan”.

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